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By Top 10 Use Cases to Automate Your Business using RPA
You are aware of the potential for robotic process automation (RPA) to completely transform efficiency and productivity at work. The good news is that RPA assists companies with digital tasks that are rule-based, repetitive, and high-volume. Whatever your sector or role, if you have at least one manual procedure that might use some RPA bot efficiency, it doesn’t matter.
You can read this blog to help if you’re still not convinced. We’re segmenting popular RPA use cases based on sector and purpose. In this manner, you’ll be able to envision just how RPA can assist you.
The Elements of a Strong RPA Use Case
Digital operations that are repetitive, high volume and rule-based can be automated with RPA. A well-crafted RPA use case adheres to this framework, particularly when the task can be completed without the assistance of a human.
RPA and automation can simulate a variety of tasks, including clicks, keystrokes, uploads, transfers, and more. They use the same user interface that your staff members do. These jobs usually fall into the category of departmental duties and are associated with businesses that handle large volumes of data and repetitive procedures involving various computer systems, documents, and software.
RPA does not need to be independent. The bots can be integrated with additional software, including OCR, process intelligence, machine learning, artificial intelligence (AI), and more.
When that’s the case, it’s called Intelligent Automation where the RPA bots become digital workers capable of advanced automation such as responding to customers, analyzing and sorting data, and improving processes.
This creates even more use cases for RPA.
1.RPA Use Cases in the Financial Sector
There is a tonne of digital procedures in the finance industry that can be automated and optimized. Thus, RPA makes perfect sense for it.
In the banking and financial services industries, the following use cases are most prevalent:
- Automating management reports, monthly closings, Reconciliations, and mortgage processing reporting
- Simplifying the procedures for accounts payable and accounts Receivable
- Fraud detection
- Processing payments
- Credit Inquiries
- The procedure for applying for loans.
RPA is so effective for banks that Mashreq Bank, situated in the United Arab Emirates, lifts over a million transactions a month with Intelligent Automation and RPA.
97% of their financial transactions are now automated, and they are currently operating more than 300 bots. Simultaneously, robotic processes handle around 80% of non-financial transactions. And they’ve made nearly thirty percent.
2.RPA Use Cases in Healthcare
To provide patients with simplified, effective, and pleasurable experiences, the healthcare business depends on processes. RPA is extensively used to make sure that occurs.
RPA can assist medical professionals in:
- Scheduling appointments
- Data management and patient records
- Monitoring and managing assets.
- Data analysis and diagnostics
- Outreach to patients and after-treatment care
3.RPA Use Cases in Manufacturing
Manufacturing businesses handle a lot of digital operations and have a lot of moving parts in their machinery. There is still a tonne of space for automation.
RPA removes the possibility of human error and boosts job satisfaction by relieving employees of laborious duties.
From our longer list of twenty use cases, these are just a few examples:
- Processing of invoices
- processing purchase orders
- Chain of supply
- Processing of accounts payable
- Examinations
4.RPA Use Cases in the Public Sector
The public’s well-being depends on the public sector. This implies that it must function effectively for citizens to receive the assistance and support they require from the government.
The issue is that businesses in this sector are perpetually behind schedule and over budget. At least in part, automation can assist in giving them both back.
RPA facilitates improved public and workforce care in the public sector in several ways, including the following:
- Data collection and analysis (administration of surveys and censuses)
- Process automation mandated by law.
- Content migration
- Registration office processing and administration
- Processing grant applications, granting permission, reporting, and conformance.
5.RPA Use Cases in Utilities and Energy
When it comes to environmental legislation and improvements, energy corporations are at the forefront. They must discover ways to speed up procedures and give their staff more time to work on jobs that need human intervention if they are to stay competitive and provide their clients with outstanding service.
The following are a few typical RPA use cases in the energy and utilities industry:
- Contact center procedures.
- Virtual representatives
- Measurement
- Billing and statements
- Management of customer accounts
- Dispatching and reporting technicians
6.RPA Use Cases in Retail
Having satisfied, loyal consumers is essential to the success of retail businesses. To make that happen, numerous digital procedures are involved.
Inquiries from clients must be addressed, leads must be generated, inventory must be kept and maintained, etc.
Retail is therefore a perfect fit for RPA support.
The following are the retail industry’s most typical use cases:
- Planning for supply and demand
- Classification of Products
- Inventory control.
- Call centre procedures.
- Automation of marketing
- Analysis of sales
- Logistics and supply chain management
- Client assistance
- Fraud detection
7.RPA Use Cases in Telecom
Many businesses in the telecom sector are struggling to keep up with cutting-edge technologies by using antiquated procedures. They must work extra hard to catch up as a result. They can outperform the competition and meet client demand via RPA.
Here are a few telecom sector use case examples:
- Onboarding or offboarding of customers for network management
- Data conversion
- Debt recovery, cost management, and first call resolution (FCR).
8.RPA Use Cases in Finance and Accounting
The finance function of any business can benefit from having RPA in their team.
RPA does the heavy lifting of back-office tasks across multiple documents and software. This spares you the headache of putting forth unnecessary manual effort into time-consuming tasks around invoicing, reporting, and account management.
Here are some use-case examples:
- Expense reimbursement
- Financial planning and analysis (FP&A)
- Accounts payable automation
- Accounts receivable automation
- Accounting change
- Account and bank reconciliations.
- Reporting
- Back Office Automation
9.RPA Use Cases in CRM
RPA is frequently used by customer relationship management teams to improve customer satisfaction by automating repetitive procedures and manual jobs that may be completed without human supervision or involvement.
Throughout the client lifecycle, you can automate communications across separate systems to keep everyone informed.
Use cases for your CRM include the following:
- Customer service, which includes handling grievances from clients.
- Management of customer accounts
- Order Monitoring
- Data exchanges
10.RPA Use Cases in Logistics and Supply Chain
In case your company manages a supply chain, RPA can be advantageous for you.
Automation concepts can be developed to increase operational efficiency in a variety of areas, such as inventory tracking and invoicing administration.
The following are a few of the most typical use cases in logistics and supply chain management:
- Planning and monitoring shipments
- Processing invoices and obtaining credit
- Processing orders and inventories
- Gathering, examining, and concluding loads
- Purchasing and stock
- Tracking orders and inventory
Conclusion
As you can see, there are several intriguing approaches to using RPA. Although it takes some getting used to, your staff may quickly adjust to the changes and continue to provide quality work. Businesses are encouraged to test the technology using SynapseIndia RPA. Automating the entire system doesn’t have to be implemented right now. To determine whether automating one task at a time is the best option for your business, start small.
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